Insurance Legal Information
Terms & Conditions
All coverage is subject to the terms and conditions, limitations and exclusions of your policy or certificate of insurance.
Read this notice before using this Web site. By accessing and browsing this Web site you accept, without limitation or qualification, these terms and conditions.
In these terms and conditions, any reference to "we", "us", or "our" refers to either PC Financial Insurance Agency Inc. (for travel and pet insurance) or to PC Financial Insurance Broker Inc. (for home and auto insurance).
Product and Website Availability
The products described in this Web site are available only in selected provinces and territories in Canada and only where they may lawfully be sold. The use of portions of this Web site is restricted to persons currently resident in those areas.
All information on this Web site, including quotations and information relating to premiums is subject to change without notice. We strive to provide accurate and up-to-date material on this Web site. However, we make no warranties or representations and there are no conditions as to the accuracy or timeliness of the material provided on this Web site. We assume no liability or responsibility for any errors or omissions on this Web site.
Many terms used in and concepts depicted on this Web site are defined terms or matters specifically dealt with in the policies of insurance to which this Web site material relates. In all instances it is the terms of these policies which shall govern, including as to matters such as the scope of coverage or the outcome of any claim.
We may change, modify, add or remove portions of these terms and conditions of use at any time. We will notify you of any changes to these terms and conditions of use by posting such changes on this Web site. Your continued access and browsing following notice of such change means that you agree to and accept these terms and conditions of use as amended. If you do not agree to any modification of these terms and conditions of use, you must immediately stop accessing and browsing this Web site.
Ownership of Intellectual Property
The content of this Web site is the copyright of Loblaws Inc. and is protected under the laws of Canada and other countries. All rights reserved. In addition, certain information may be copyrighted by others. The information on this Web site may not be reproduced, or distributed in whole or in part without the prior written consent of Loblaws Inc. which may be arbitrarily withheld. Any infringement of these rights will result in appropriate legal action.
This Web site contains many of the valuable trademarks, names, package designs, copyrights and other proprietary material owned and used by Loblaws Inc. and/or its affiliated companies and its participating insurance suppliers including but not limited to President's Choice® and PC® (the "Trademarks"). The Trademarks on this Web site are protected from copying or reproduction under national and international trademark and copyright laws and nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any patent, trademark, copyright or other proprietary right. Therefore the use of the Trademarks is strictly prohibited. All rights reserved. ®PC, President's Choice, President's Choice Financial, PC Financial and Fresh Financial Thinking are registered trademarks of Loblaws Inc. Trademarks used under licence. The Canada Life Assurance Company and logo are trademarks of The Canada Life Assurance Company, all rights reserved. ® MasterCard, Cirrus, Maestro, PayPass, Tap & Go, MasterCard Global Service are trademarks of MasterCard International Incorporated, President's Choice Bank licensee of marks. ® Microsoft Windows, and Microsoft Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries. The content of this Web site is protected by copyright. ©2013 Loblaws Inc.
PC Financial Insurance Agency Inc. and PC Financial Insurance Broker Inc. are each members of the Loblaw Group of companies.
PC term life insurance and PC critical illness insurance are arranged for by PC Financial Insurance Agency Inc. and are underwritten by The Canada Life Assurance Company.
PC pet is arranged for by PC Financial Insurance Agency Inc.PC pet insurance is underwritten by Western Financial Insurance Company.
PC and PC Financial travel insurance is arranged for by PC Financial Insurance Agency Inc.
PC travel insurance is underwritten by Co-operators Life Insurance Company (and administered by TIC Travel Insurance Coordinators Ltd.), and by AIG Insurance Company of Canada (and administered by Travel Guard Group Canada, Inc.).
PC auto and home insurance is arranged for by PC Financial Insurance Broker Inc.
PC auto and home insurance is underwritten by a number of licensed Canadian insurance companies.
What We Earn
PC Financial Insurance Broker Inc.
For auto and home insurance, we earn a percentage of premium when a new policy is sold or an existing policy is renewed. Based on the financial performance of the policies that we have sold, we also earn additional compensation, which is not guaranteed. That compensation is determined based on the profit (if any) which is generated over time by all of the auto and home insurance policies we have placed with a particular insurance company. Some of our operating and marketing expenses are also reimbursed.
Below, we have listed the insurance companies with whom we have contracts and we show the range of commission percentage that is paid to us, each policy term, for both new policies and renewals.
Dominion of Canada General Insurance Company & Chieftain Insurance
10% - 12.5%
12.5% - 20%
Royal & Sun Alliance Insurance Company
10% - 14%
10% - 14%
8.5% - 12.5%
15% - 20%
8.5% - 12.5%
15% - 20%
8.5% - 12.5%
15% - 20%
Pembridge Insurance Company
10% - 12.5%
Pafco Insurance Company
10% - 12.5%
Axa Insurance Company
10% - 12.5%
There is no direct or indirect ownership interest of any insurance company in PC Broker, nor any loan to, or financial guarantee in favour of, PC Broker from any insurance company. PC Broker is an affiliate of PC Bank, both of which are affiliated companies of Loblaws Inc.
PC Financial Insurance Agency Inc.
For pet insurance, we earn a percentage of premium when a new policy is sold or an existing policy is renewed. Based on the financial performance of the policies we have sold, we also earn additional compensation, which is not guaranteed. That compensation is calculated as a percentage of the profit (if any) which is generated in any given year by the PC pet insurance policies we have sold. We also receive an expense reimbursement for each new policy sold to cover some of our operating and marketing expenses.
For travel insurance, we earn a percentage of premium for every policy sold. Based on the financial performance of the policies that we have sold, we also earn additional compensation which is not guaranteed. That compensation is calculated as a percentage of the profit (if any) which is generated in any given year by the PC travel insurance policies we have sold. Some of our incurred marketing expenses are also reimbursed.
PC home and auto insurance Claims Service Guarantee:
If you are dissatisfied with the service you receive from the insurer during the settlement of a covered claim and we are unable to help remedy the situation, you will receive a President's Choice® gift card (minimum value $25), in addition to the settlement amount from your insurer. The claims service guarantee extends to your satisfaction with the service you receive, not the insurer's decision on coverage or evaluation. This guarantee is not applicable in the case of disasters or catastrophes, such as ice storms, hailstorms, hurricanes, tornados, blackouts, forest fires, or any event beyond our control, including unusual market conditions that would impact the ability to service your claim. This guarantee may be amended or terminated at any time. The guarantee does not extend to warranty coverage. Gift cards will not be issued under the following circumstances: There is a disagreement on coverage There is a disagreement on a settlement amount The claim has been denied due to a policy exclusion or violation of a statutory condition The service failure has been made or caused by the policyholder There is a disagreement with respect to a fault determination Policyholders must make claims under the Claims Service Satisfaction Guarantee in writing to: Sr. Vice President Claims Customer Experience 3600 Rhodes Drive Windsor, Ontario N8W 5A7
Links to third-party web sites
This site may contain links to third-party web sites that are not owned, operated or controlled by President's Choice Bank, President's Choice Services Inc., or their affiliates (collectively "PC Financial"). These links are provided solely as a convenience to you and not as an endorsement by PC Financial of the contents of such third-party web sites. PC Financial is not responsible for the content of any third-party web site, nor does it make any representation or warranty of any kind regarding any third-party web site including, without limitation: (i) any representation or warranty regarding the legality, accuracy, reliability, completeness, timeliness, suitability of any content on any third-party web site; (ii) any representation or warranty regarding the merchantability or fitness for a particular purpose of any material, content, software, goods or services located at or made available through such third-party web sites; or (iii) any representation or warranty that the operation of the third-party web sites will be uninterrupted or error free, that defects or errors in such third-party websites will be corrected or that such third-party websites will be free from viruses or other harmful components.
Idea Submission/Use of Information
We do not accept unsolicited ideas for new products, packaging, marketing, advertising, research, business operations and the like. Should you ignore this policy and submit an idea to us, you agree that the idea becomes and remains our sole and exclusive property without further liability of compensation to you.
If you respond to us with any information, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall not be deemed confidential. All such submissions shall be deemed our property and your submission of information shall constitute an assignment to us of all worldwide rights, titles, and interests in such information. We will not be liable for any use of disclosure or such information. We will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. We will be free to use any ideas, concept, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.
We welcome your comments and suggestions regarding this Web site and products, but we do not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, redesigning, modifying, manufacturing or marketing our products or any new products. By submitting information, you warrant that we may publish such information, use it as part of its operations, and incorporate its concepts into products to be distributed by us without liability or compensation to you.
None of PC Financial Insurance Agency Inc., PC Financial Insurance Broker Inc., any of their third party administrators and agents, employees, directors, officers and affiliated companies and participating insurance suppliers, nor any other party involved in creating, producing, or delivering this Web site, shall be liable for any loss, harm or damage, including without limitation, any direct, indirect, special, third party or consequential damages, howsoever caused, to any person as a consequence of, or arising out of, your access to, or use of, this Web site or any material from this Web site, even if we have been advised of the possibility of these damages. You agree that the use of this Web site, and any sites linking to or from this Web site, is entirely at your risk.
Each of PC Financial Insurance Agency Inc. and PC Financial Insurance Broker Inc., assume no liability or responsibility for any damage to you, your computer, or your other property, due to your access to, use of, or downloading of this Web site or any materials provided on this Web site.
This web site has security measures in place to protect the loss, misuse and alteration of the information under our control. Although every effort is taken to ensure no one else will see or obtain your personal data, complete confidentiality and security is not yet possible over the Internet. Any unencrypted e-mail communication over the Internet is, as with communications via any other medium such as cellular phones, not secured or confidential, and is subject to possible interception, loss and alteration. We do not encourage anyone to send information, including personal information, to us using unencrypted e-mail. You acknowledge and agree that we, our agents, administrators, employees and affiliates shall not be responsible for any damages you or anyone else may suffer as a result of the transmission of confidential or sensitive information over the Internet, and that all such communication will be at your own risk.
You agree that the laws of the Province of Ontario, Canada govern any use of this Web site and any issues which may arise with regard to this Web site, without regard to rules relating to conflict of laws, including with regard to any dispute arising out of your use of this Web site or material from this Web site. The courts of the Province of Ontario shall have exclusive jurisdiction over all such claims.
Severed Provisions and Entire Agreement
If any provision of this agreement is unenforceable, that provision shall be deemed severed from this agreement and shall not affect the validity and enforceability of the remaining provisions.
This is the entire agreement between the parties relating to the subject matter.
The products described in this Web site are available and intended only for distribution in selected provinces and territories in Canada and only where they may lawfully be sold. The use of this Web site is restricted to persons currently residing in those areas.
PC Financial Insurance Broker Inc.
PC® auto and home insurance is currently available in: Alberta New Brunswick Newfoundland Nova Scotia Ontario Prince Edward Island
PC Financial Insurance Agency Inc.
Code of Conduct
As your independent and trusted insurance brokerage, we abide by regulatory responsibilities established by applicable federal, provincial and territorial Governmental Authorities and comply with industry best practices set by professional associations.
The Canadian Insurance Services Regulatory Organizations (CISRO) has published the Principles of Conduct for Insurance Intermediaries to help ensure the fair treatment of customers in the life & health and property & casualty insurance sectors. Click this link to review the Principles of Conduct document. Alternatively, you can access it by visiting the CISRO’s website.
As a customer, you have the right to professional advice from a broker who is well informed about the products they are selling. You have the right to be treated with fairness and integrity. Click this link to review what you should expect when dealing with a licensed insurance broker in the province of Ontario. Alternatively, you can access it by visiting the RIBO’s website.