The providers of PC® Insurance believe in open, honest communication with customers. An important part of this is letting you know your rights in plain and simple language. Select an area below to read more about legal information for specific products and services.
PC Optimum Points legal stuff
Please read these PC Optimum points terms and conditions carefully. You'll find important information about the
PC Optimum points program, including how to earn and redeem PC Optimum points.
Some basic terminology
"Account" means a President’s Choice Financial MasterCard or a President’s Choice Financial personal banking product or service through which you may earn points and any other vehicle established from time to time that participates in the Program.
"Card" means the President's Choice Financial bank card (not available in Quebec) or the President's Choice Financial MasterCard credit card and any other card that we may issue from time to time for a product or service that participates in the Program.
"Good standing" means that you are in full compliance with all of the provisions of the documents and agreements governing each of your President's Choice Financial products, services and accounts, including, without limitation, the President's Choice Financial MasterCard Cardholder Agreement, the terms and conditions applicable to any other President’s Choice Financial personal banking products or services that you hold (including, without limitation, personal banking products or services that do not participate in the Program) and these PC Optimum points terms and conditions, as such documents and agreements may be amended, restated or otherwise modified from time to time.
"points" means PC Optimum points.
"Program" means the PC Optimum points program.
"You" or "Your" means the person in whose name we have opened a points account.
"We", "us" and "our" mean President's Choice Services Inc. ("PC Services "), the provider of the Program.
General terms and conditions
Your points account is automatically set-up upon our receipt of your information as part of your application for any Account.
Access to your points account is provided through your Card. To participate in the Program and to earn or redeem points, you must have a Card and you must have an Account that participates in the Program.
These terms and conditions and any other program information on the PC Optimum points website replace all previous versions of the terms and conditions for the Program. These terms and conditions may be amended from time to time with or without notice to you and you should check the PC Optimum points website regularly for any updates.
Please note that the person in whose name a points account is opened is responsible for informing any joint or secondary accountholder and any authorized users of the Accounts that are linked to that points account of the terms and conditions of the Program and of any changes to those terms and conditions
If any of your President’s Choice Financial products, services or accounts (including products and services that do not earn points) or your points account is not in good standing, you will not earn points or be able to redeem your points until such products, services or accounts are in good standing. We reserve the right to close your points account if you no longer have any Account that participates in the Program. We reserve the right to terminate the Program at any time by providing 60 days notice (at participating stores, on the PC Optimum points website, or through other communications). See “Termination” section below for more details.
All residents of Canada are eligible to participate in the Program provided they have a Card and at least one Account (linked to the Card) that continues to participate in the Program and all of their President’s Choice Financial products, services and accounts are in good standing.
How to earn PC Optimum points
points are earned as set out in the most current points rewards earning chart (which is available in the “join and earn”section of the PC Optimum points website, or in materials that may be sent to you from time to time). We may change the rewards chart at any time without notice. A detailed summary of your points transactions for the past 90 days can be viewed at the PC Optimum points website.
Other than as described below, points earned in connection with joint President’s Choice Financial MasterCard accounts will be credited to the primary (as determined when you opened such joint account) cardholder’s points account. points earned as a result of debit card (not available in Quebec) purchases at participating stores will be credited to that cardholder’s points account.
If your points account is credited with points on any purchase made with your Account that you subsequently return, your points account balance will be reduced by the number of points equivalent to the amount of the refund applied to your Account. If a refund is applied to any one of our Accounts as a result of your returning a purchase that you had acquired with a different product or service (regardless of whether or not that product or service was a President’s Choice Financial product or service), your points accounts will be reduced by the number of points equivalent to the amount of the refund applied to your Account.
applied to any of your Accounts (for instance, subsequent to your having returned a purchase made with a product or service that does not earn points), your points account balance will be reduced and may become negative.
In the event of a dispute about the number of points earned, redeemed or deducted, our records shall be considered conclusive. You must notify us at 1-866-PCPOINT (727-6468) of any discrepancy within 30 days from the date of the transaction in question. If you do not do so, you will be considered to be in agreement with the number of points credited to, debited or deducted from, your points account.
When awarding points for purchases using a Card or an Account, we round to the nearest 10-cent increment, and for mortgages we round down to the nearest $1,000 of principal (mortgages are not available in Quebec).
For offers of multiple points earnings such as “Earn 5x PC Optimum points” the applicable purchase amount is first rounded to the nearest ten-cent increment, then the multiple points are calculated. For example, if the offer is “Earn 5x PC Optimum points with your President’s Choice Financial MasterCard on a $1.99 item purchase”, for purposes of points calculation the purchase price would be rounded to $2.00 and we would award a total of 100 points ($2 multiplied by 10 points per dollar multiplied by 5). In this example, the 20 points you would ordinarily have earned would be added to the “regular points” shown on your points statement, while the additional 80 points would be added to the “bonus points” shown on your points statement.
You may be offered the opportunity to earn points through other entities associated with, or special promotion from time to time. These terms and conditions, and any additional terms and conditions that accompany any such offer, shall apply unless you are notified otherwise.
How to redeem your PC Optimum points
Applicable to all PC Optimum points rewards
Other than rewards for groceries and in-store merchandise which are redeemable in-store at participating stores, points rewards can be ordered on-line by connecting with the PC Optimum points section of the PC Optimum points website or by calling us at 1-866-PCOptimum points (727-6468). Rewards are subject to availability; merchandise selection varies by store.
See below for further details.
In addition, the following details are applicable to specific types of rewards:
How to redeem your PC Optimum points for groceries and in-store merchandise rewards
To redeem your points for groceries or other in-store merchandise rewards, you must redeem a minimum of 20,000 points and if you wish to redeem more than 20,000 points at any one time, you must redeem the additional points in 10,000 increments.
You can use your points towards payment (or partial payment) of groceries and/or in-store merchandise at any store participating in the Program. For instance, if you wanted to use your points to pay for $37 worth of groceries, you could redeem 30,000 points and pay the remaining $7 in cash or with a debit or credit card. You could not redeem 37,000 points, as points are only redeemable for groceries and in-store merchandise rewards in 10,000 points increments. You cannot redeem more points than the equivalent dollar value of your purchase.
points may not be redeemed against (i) the purchase of tobacco, lottery tickets, alcohol, prescription medication and, for Quebec residents, milk, or (ii) any other products or services that may not be legally offered in connection with programs such as this Program, or (iii) any other products or services as we may determine from time to time. In addition, points cannot be redeemed by certain other licensed merchants located within stores participating in the Program.
To redeem your points, you will need to swipe (or tap in the case of a Card with PayPass) your Card at the cashier debit machine at participating stores and follow the instructions on the machine or the instructions provided by the cashier. To redeem points for groceries and/or in-store merchandise, in addition to a redemption using points only, as described above, you may also use points towards part of your purchase of groceries and/or in-store merchandise and can use any other acceptable payment method (cash, credit card or debit card) for the remaining balance.
When returning anything purchased in store with your Card or with any other debit card or credit card, you must present your receipt. In such cases, your points account balance will be reduced by the number of points equivalent to the amount of the refund applied to your Account.
Your privacy is important to us
If you joined the PC Optimum points program prior to January 1, 2013, the following information applies to you until March 30, 2013.
If you joined the PC Optimum points program as of January 1, 2013, the following information applies to you effective immediately.
For all other customers, this information applies to you as of March 31, 2013.
Service providers: Information obtained in the operation of your points account may be shared with any entity that is engaged to provide services in respect of your points account for that purpose. However, we do not sell or rent your information to anyone.
Affiliates: Information (non-financial information) regarding your points account may be used and shared with affiliates within the Loblaw Group of Companies and other unaffiliated entities associated with or participating in the Program for the purposes of administering the Program.
Optional use & sharing: We may use and share the information obtained from time-to-time in the operation of your points account for the purposes of offering additional products, services, enhancements or incentives which may be of interest to you. If you do not wish your information to be used for this purpose, you may write to the applicable address noted above.
Please note that details regarding the purchases made by you or any joint or secondary accountholder or authorized user for which points were earned may be included in the statements you receive for your Account(s) and in any points statements.
If the Program is ever terminated, you will have 30 days after the termination date to redeem any points in your points account. If you cease to be eligible to participate in the Program, you will have 30 days from the date you ceased to be eligible to redeem any points in your points account provided that the President’s Choice Financial products and services that you held, immediately prior to ceasing to be eligible to redeem any points, were in good standing at such time. Any points that have not been redeemed after such 30-day period, even if you were not eligible to redeem points during such period, will be cancelled and become null and void.
President’s Choice Services offers the Program. We may modify in whole or in part these terms and conditions at any time with or without notice to you. We reserve the right to restrict, suspend or otherwise change any aspect of the Program with or without notice. We may, at any time, suspend or cancel your participation in the Program, if, in our view, you have abused the program’s privileges, failed to follow the terms and conditions or made any misrepresentation to us or to any entity associated with or participating in the Program. points are not transferable, have no cash value and will be considered invalid if sold for cash or other value.
The laws of Ontario and the federal laws applicable in Ontario will be applicable to these terms and conditions. For Quebec residents, these terms and conditions are governed by the laws of the Province of Quebec and the federal laws applicable therein.
How to contact us
We welcome any feedback or comments as it helps to identify areas that we can improve upon. Feel free to provide your feedback via the following channels.
In accordance with the Accessibilities for Ontarians with Disabilities Act (AODA), President's Choice Services Inc. (PCSI) will make available copies of our Customer Service Standard Policy and Documentation. The Policy and Documentation will outline our practices and processes to assist our customers with respect to service animals, support persons, temporary disruptions, training and feedback. This documentation will be available upon request in Braille Grades 1 and 2, Large Print, e-text and audio formats beginning January 1, 2012. To request a copy of the documentation please call 1-866-727-6468.
At President's Choice Services Inc. (PCSI) we are committed to providing goods and services to all customers in a way that respects the dignity and independence of persons with disabilities and that is compliant with the standards set out under the Accessibility for Ontarians with Disability Act, 2005 (AODA).
What is AODA?
The purpose of the AODA is to make Ontario more accessible to persons with disabilities. The Customer Service Standard is the first standard created under the AODA and applies to private sector service providers as of January 1, 2012.
What is the Customer Service Standard?
The Customer Service Standard outlines actions required by businesses in Ontario to provide accessible goods and services to persons with disabilities. For more information please visit the Government of Ontario's website.
What has PCSI done to support the Customer Service Standard?
Implemented a Customer Service Accessibility Policy
Provided accessibility training/awareness to employees including board members
Enhanced our feedback and temporary disruptions processes (copy available upon request by calling 1-866-727-6468)
What documentation is available in alternate formats?
The following documents are available in Grade 1 Braille, Grade 2 Braille, Large Print, e-text or audio formats.
Our Customer Service Document outlining our practices and/or procedures on service animals and support persons temporary disruptions; training and the feedback process.
How can I provide you AODA feedback?
We welcome any feedback or comments as it helps to identify areas that we can improve upon.
Feel free to provide your feedback via the following channels.
Services for the hearing impaired - TTY only, call 1-855-223-3499
Mail: President's Choice Services Inc. AODA feedback on PC Optimum points
P.O. Box 4403, Station A Dept 5114
Toronto, ON M5W 5Y4
Insurance Legal Information
Terms & Conditions
All coverage is subject to the terms and conditions, limitations and exclusions of your policy or certificate of insurance.
Read this notice before using this Web site. By accessing and browsing this Web site you accept, without limitation or qualification, these terms and conditions.
In these terms and conditions, any reference to "we", "us", or "our" refers to either PC Financial Insurance Agency Inc. (for travel and pet insurance) or to PC Financial Insurance Broker Inc. (for home and auto insurance).
Product and Website Availability
The products described in this Web site are available only in selected provinces and territories in Canada and only where they may lawfully be sold. The use of portions of this Web site is restricted to persons currently resident in those areas.
All information on this Web site, including quotations and information relating to premiums is subject to change without notice. We strive to provide accurate and up-to-date material on this Web site. However, we make no warranties or representations and there are no conditions as to the accuracy or timeliness of the material provided on this Web site. We assume no liability or responsibility for any errors or omissions on this Web site.
Many terms used in and concepts depicted on this Web site are defined terms or matters specifically dealt with in the policies of insurance to which this Web site material relates. In all instances it is the terms of these policies which shall govern, including as to matters such as the scope of coverage or the outcome of any claim.
We may change, modify, add or remove portions of these terms and conditions of use at any time. We will notify you of any changes to these terms and conditions of use by posting such changes on this Web site. Your continued access and browsing following notice of such change means that you agree to and accept these terms and conditions of use as amended. If you do not agree to any modification of these terms and conditions of use, you must immediately stop accessing and browsing this Web site.
Ownership of Intellectual Property
The content of this Web site is the copyright of Loblaws Inc. and is protected under the laws of Canada and other countries. All rights reserved. In addition, certain information may be copyrighted by others. The information on this Web site may not be reproduced, or distributed in whole or in part without the prior written consent of Loblaws Inc. which may be arbitrarily withheld. Any infringement of these rights will result in appropriate legal action.
This Web site contains many of the valuable trademarks, names, package designs, copyrights and other proprietary material owned and used by Loblaws Inc. and/or its affiliated companies and its participating insurance suppliers including but not limited to President's Choice® and PC® (the "Trademarks").
The Trademarks on this Web site are protected from copying or reproduction under national and international trademark and copyright laws and nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any patent, trademark, copyright or other proprietary right. Therefore the use of the Trademarks is strictly prohibited. All rights reserved.
®PC, President's Choice, President's Choice Financial, PC Financial and Fresh Financial Thinking are registered trademarks of Loblaws Inc. Trademarks used under licence. The Canada Life Assurance Company and logo are trademarks of The Canada Life Assurance Company, all rights reserved.
® MasterCard, Cirrus, Maestro, PayPass, Tap & Go, MasterCard Global Service are trademarks of MasterCard International Incorporated, President's Choice Bank licensee of marks.
® Microsoft Windows, and Microsoft Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries.
The content of this Web site is protected by copyright. ©2013 Loblaws Inc.
PC Financial Insurance Agency Inc. and PC Financial Insurance Broker Inc. are each members of the Loblaw Group of companies.
PC term life insurance and PC critical illness insurance are arranged for by PC Financial Insurance Agency Inc. and are underwritten by The Canada Life Assurance Company.
PC pet is arranged for by PC Financial Insurance Agency Inc.PC pet insurance is underwritten by Western Financial Insurance Company.
PC and PC Financial travel insurance is arranged for by PC Financial Insurance Agency Inc.
PC travel insurance is underwritten by Co-operators Life Insurance Company (and administered by TIC Travel Insurance Coordinators Ltd.), and by AIG Insurance Company of Canada (and administered by Travel Guard Group Canada, Inc.).
PC auto and home insurance is arranged for by PC Financial Insurance Broker Inc.
PC auto and home insurance is underwritten by a number of licensed Canadian insurance companies.
What We Earn
PC Financial Insurance Broker Inc.
For auto and home insurance, we earn a percentage of premium when a new policy is sold or an existing policy is renewed. Based on the financial performance of the policies that we have sold, we also earn additional compensation, which is not guaranteed. That compensation is determined based on the profit (if any) which is generated over time by all of the auto and home insurance policies we have placed with a particular insurance company. Some of our operating and marketing expenses are also reimbursed.
Below, we have listed the insurance companies with whom we have contracts and we show the range of commission percentage that is paid to us, each policy term, for both new policies and renewals.
Dominion of Canada General Insurance Company & Chieftain Insurance
10% - 12.5%
12.5% - 20%
Royal & Sun Alliance Insurance Company
10% - 14%
10% - 14%
8.5% - 12.5%
15% - 20%
8.5% - 12.5%
15% - 20%
8.5% - 12.5%
15% - 20%
Pembridge Insurance Company
10% - 12.5%
Pafco Insurance Company
10% - 12.5%
Axa Insurance Company
10% - 12.5%
There is no direct or indirect ownership interest of any insurance company in PC Broker, nor any loan to, or financial guarantee in favour of, PC Broker from any insurance company. PC Broker is an affiliate of PC Bank, both of which are affiliated companies of Loblaws Inc.
PC Financial Insurance Agency Inc.
For pet insurance, we earn a percentage of premium when a new policy is sold or an existing policy is renewed. Based on the financial performance of the policies we have sold, we also earn additional compensation, which is not guaranteed. That compensation is calculated as a percentage of the profit (if any) which is generated in any given year by the PC pet insurance policies we have sold. We also receive an expense reimbursement for each new policy sold to cover some of our operating and marketing expenses.
For travel insurance, we earn a percentage of premium for every policy sold. Based on the financial performance of the policies that we have sold, we also earn additional compensation which is not guaranteed. That compensation is calculated as a percentage of the profit (if any) which is generated in any given year by the PC travel insurance policies we have sold. Some of our incurred marketing expenses are also reimbursed.
PC home and auto insurance Claims Service Guarantee:
If you are dissatisfied with the service you receive from the insurer during the settlement of a covered claim and we are unable to help remedy the situation, you will receive a President's Choice® gift card (minimum value $25), in addition to the settlement amount from your insurer. The claims service guarantee extends to your satisfaction with the service you receive, not the insurer's decision on coverage or evaluation.
This guarantee is not applicable in the case of disasters or catastrophes, such as ice storms, hailstorms, hurricanes, tornados, blackouts, forest fires, or any event beyond our control, including unusual market conditions that would impact the ability to service your claim. This guarantee may be amended or terminated at any time.
The guarantee does not extend to warranty coverage.
Gift cards will not be issued under the following circumstances:
There is a disagreement on coverage
There is a disagreement on a settlement amount
The claim has been denied due to a policy exclusion or violation of a statutory condition
The service failure has been made or caused by the policyholder
There is a disagreement with respect to a fault determination
Policyholders must make claims under the Claims Service Satisfaction Guarantee in writing to:
Sr. Vice President
Claims Customer Experience
3600 Rhodes Drive
Windsor, Ontario N8W 5A7
Links to third-party web sites
This site may contain links to third-party web sites that are not owned, operated or controlled by President's Choice Bank, President's Choice Services Inc., or their affiliates (collectively "PC Financial"). These links are provided solely as a convenience to you and not as an endorsement by PC Financial of the contents of such third-party web sites. PC Financial is not responsible for the content of any third-party web site, nor does it make any representation or warranty of any kind regarding any third-party web site including, without limitation: (i) any representation or warranty regarding the legality, accuracy, reliability, completeness, timeliness, suitability of any content on any third-party web site; (ii) any representation or warranty regarding the merchantability or fitness for a particular purpose of any material, content, software, goods or services located at or made available through such third-party web sites; or (iii) any representation or warranty that the operation of the third-party web sites will be uninterrupted or error free, that defects or errors in such third-party websites will be corrected or that such third-party websites will be free from viruses or other harmful components.
Idea Submission/Use of Information
We do not accept unsolicited ideas for new products, packaging, marketing, advertising, research, business operations and the like. Should you ignore this policy and submit an idea to us, you agree that the idea becomes and remains our sole and exclusive property without further liability of compensation to you.
If you respond to us with any information, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall not be deemed confidential. All such submissions shall be deemed our property and your submission of information shall constitute an assignment to us of all worldwide rights, titles, and interests in such information. We will not be liable for any use of disclosure or such information. We will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. We will be free to use any ideas, concept, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.
We welcome your comments and suggestions regarding this Web site and products, but we do not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, redesigning, modifying, manufacturing or marketing our products or any new products. By submitting information, you warrant that we may publish such information, use it as part of its operations, and incorporate its concepts into products to be distributed by us without liability or compensation to you.
None of PC Financial Insurance Agency Inc., PC Financial Insurance Broker Inc., any of their third party administrators and agents, employees, directors, officers and affiliated companies and participating insurance suppliers, nor any other party involved in creating, producing, or delivering this Web site, shall be liable for any loss, harm or damage, including without limitation, any direct, indirect, special, third party or consequential damages, howsoever caused, to any person as a consequence of, or arising out of, your access to, or use of, this Web site or any material from this Web site, even if we have been advised of the possibility of these damages. You agree that the use of this Web site, and any sites linking to or from this Web site, is entirely at your risk.
Each of PC Financial Insurance Agency Inc. and PC Financial Insurance Broker Inc., assume no liability or responsibility for any damage to you, your computer, or your other property, due to your access to, use of, or downloading of this Web site or any materials provided on this Web site.
This web site has security measures in place to protect the loss, misuse and alteration of the information under our control. Although every effort is taken to ensure no one else will see or obtain your personal data, complete confidentiality and security is not yet possible over the Internet. Any unencrypted e-mail communication over the Internet is, as with communications via any other medium such as cellular phones, not secured or confidential, and is subject to possible interception, loss and alteration. We do not encourage anyone to send information, including personal information, to us using unencrypted e-mail. You acknowledge and agree that we, our agents, administrators, employees and affiliates shall not be responsible for any damages you or anyone else may suffer as a result of the transmission of confidential or sensitive information over the Internet, and that all such communication will be at your own risk.
You agree that the laws of the Province of Ontario, Canada govern any use of this Web site and any issues which may arise with regard to this Web site, without regard to rules relating to conflict of laws, including with regard to any dispute arising out of your use of this Web site or material from this Web site. The courts of the Province of Ontario shall have exclusive jurisdiction over all such claims.
Severed Provisions and Entire Agreement
If any provision of this agreement is unenforceable, that provision shall be deemed severed from this agreement and shall not affect the validity and enforceability of the remaining provisions.
This is the entire agreement between the parties relating to the subject matter.
The products described in this Web site are available and intended only for distribution in selected provinces and territories in Canada and only where they may lawfully be sold. The use of this Web site is restricted to persons currently residing in those areas.
PC Financial Insurance Broker Inc.
PC® auto and home insurance is currently available in:
Prince Edward Island
PC Financial Insurance Agency Inc.