PC Optimum FAQs

What can I use my PC Optimum points for?

Once you have a minimum of 20,000 PC Optimum points, you can redeem your PC Optimum points for hundreds of in-store home and living rewards and Free Rewards at participating stores where President's Choice products are sold. You can also connect online to donate your PC Optimum points to the President's Choice Children's Charity.

How do I redeem?

You can redeem with a minimum of 20,000 PC Optimum points. You can redeem at any time for groceries or other in-store rewards at the check-out of participating stores.

Do PC Optimum points have an expiry date?

No, as long as your account is in good standing, you can let your PC Optimum points accumulate in your PC Optimum points account for as long as you want, until you decide to redeem them.

When will my PC Optimum points transactions appear on my statement?

PC points earned using your President's Choice Financial^® MasterCard^® will be posted to your PC Optimum points statement within 3 business days from the date the transactions are posted to your President's Choice Financial MasterCard account. PC Optimum points earned or redeemed using your President's Choice Financial bank card (not available in Quebec) will take 3 to 5 business days to appear on your PC Optimum points statement.

For joint accounts, which account holder earns the PC Optimum points?

For most President's Choice Financial accounts that are jointly held, all PC Optimum points earned are awarded to the primary account holder's PC points account.
For the no fee bank account only (not available in Quebec), the primary and secondary cardholders each have their own separate PC Optimum points account which is tied to their individual bank card. PC Optimum points earned by the secondary cardholder (when they use their bank card to pay for purchases at participating stores) are awarded to their own PC Optimum points account.
You can only access and redeem PC Optimum points from your own PC Optimum points account.

How do I change my language preference?

Upon registration you will be asked your language preference. Your language preference lets us know whether you prefer to receive PC Optimum points correspondence in English or French. Each time you sign-in you will have the option to change your language preference.

Are all rewards available across Canada?

In-store rewards are available nationally in Canada at participating stores where President's Choice products are sold, however, merchandise selection varies by store.

What is the President's Choice Children's Charity?

The President's Choice Children's Charity is dedicated to helping children who are physically or developmentally challenged. Families who have children with disabilities like spina bifida, cerebral palsy, muscular dystrophy, to name a few, need help. The aim is to remove some of the obstacles that make everyday living extremely difficult and to provide these young people with a renewed sense of dignity, independence and freedom. It also includes something as basic as good nutrition. The President's Choice Children's Charity funds "Breakfast for Learning", helping to ensure that children in Canada attend school well nourished and ready to learn. In Quebec, Breakfast For Learning will distribute these funds through their partner, le Club des Petits Déjeuners du Québec (Quebec Breakfast Club), and in Newfoundland and Labrador through their partner Kids Eat Smart.
*Charity Registration #86842 1546 RR0001

How can I donate to the President's Choice Children's Charity?

You can donate your PC Optimum points online in increments of 20,000 PC Optimum points.
Or you can send a monetary donation to:
President's Choice Children's Charity
1 President's Choice Circle
Brampton, ON L6Y 5S5

How can I find out more about the President's Choice Children's Charity?

Visit the President's Choice Children's Charity webpage to find out more.

Or simply call 905-459-2500, toll free (877) 525-4762 or send an e-mail to pccharity@loblaw.ca for more information.

What if I donate my PC Optimum points and then change my mind at a later time and want them returned?

When you donate your PC Optimum points towards the President's Choice Children's Charity, the donation is not refundable. Your donation will make an important contribution to assisting thousands of families who need help.

How will I know that the President's Choice Children's Charity received my donation of PC Optimum points?

You will receive a confirmation e-mail recognizing your donation when you redeem online. You will also receive a letter in the mail, within 7-14 days after you donate your PC Optimum points, which will be sent to you on behalf of the President's Choice Children's Charity, thanking you for your donation. Your donation will also appear on your PC Optimum points statement, however it will be listed as a redemption and not a donation.

Will I receive a tax receipt for the donation of my PC Optimum points?

You will not receive a tax receipt when you donate your PC Optimum points towards the President's Choice Children's Charity. Tax receipts will only be issued when you make a cash donation to the charity.

How do I redeem my PC Optimum points for Free Rewards?

With a minimum of 20,000 PC Optimum points, you are eligible to redeem your PC Optimum points for grocery rewards and just about anything else at participating stores across Canada. Just redeem in increments of 10,000 PC Optimum points thereafter right at the checkout.
For example:
If you have 37,000 PC Optimum points you are eligible to redeem your PC Optimum points for $30 in free grocery rewards (20,000 PC Optimum points minimum redemption, plus an increment of 10,000 PC Optimum points). The remaining 7,000 points will remain in your PC Optimum points account until you reach the 20,000 PC Optimum points redemption level again.

Are there limitations on what I can do with my PC Optimum points?

You can use your PC Optimum points to pay for groceries and just about anything else at the check-out at participating stores. Redeem for your complete purchase or to pay for a portion of your purchase. PC Optimum points may not be redeemed against the purchase of tobacco, lottery tickets, alcohol, prescription medication, milk in Quebec, or any other products or services prohibited by law or as we determine from time to time.

Are there any restrictions on where I can redeem my PC Optimum points in-store?

You can redeem your PC Optimum points in all participating stores across Canada where President's Choice products are sold.

Where does PC Optimum points deliver to?

We will arrange delivery of your reward to almost anywhere in Canada (shipment outside Canada is not available).

What is the cost of delivery?

Delivery is free and included in your reward.

When will my order be delivered?

We expect that all online reward orders will normally arrive within 7-14 days unless otherwise stated.

My computer screen does not display an entire page. I have to use the bottom scroll bar to view all the information. How can I reduce the scrolling?

The scrolling results from a combination of your display settings and your font settings. The President's Choice Financial web site has been optimized for a display setting of 800 by 600 pixels. Please consult the help menu of your operating system and browser to determine how to adjust the display and font size so as to avoid scrolling.

What is encryption and why do I need it?

Encryption refers to the practice of scrambling data so unauthorized parties cannot decipher it. It is important that your confidential information remain secure as it is passed between your computer and the issuer's server. To ensure your information is as secure as possible, we require that your browser use 128-bit encryption. This is the most secure browser technology currently available.

What is my browser cache and why should I clear it?

Caching refers to your browser's ability to store visited web pages on your hard drive. Caching is helpful because it allows a page to be accessed from your hard drive instead of from an Internet source. This can help you access pages more quickly. However, if your browser retrieves a page from its cache instead of the Internet source, the page displayed may not be the most recent version. It is important to periodically clear your browser's cache so your browser can retrieve an updated version of a page. It is especially important to clear your cache if you have received an error message and are trying to correct the error. See your browser's help menu for more information on performing this function.

Is the site secure for credit cards?

The PC Optimum points site uses 128-bit security encryption (the highest standard available) to send and receive any credit card information for your orders.