Accessibility

Accessibility Notification

In accordance with the Accessibilities for Ontarians with Disabilities Act (AODA), President's Choice Services Inc. (PCSI) will make available copies of our Customer Service Standard Policy and Documentation. The Policy and Documentation will outline our practices and processes to assist our customers with respect to service animals, support persons, temporary disruptions, training and feedback. This documentation will be available upon request in Braille Grades 1 and 2, Large Print, e-text and audio formats beginning January 1, 2012.

Auto and Home insurance
To request a copy of the documentation please call 1-877-251-8652.

Pet Insurance
To request a copy of the documentation please call 1-877-723-7387.

Travel Insurance
To request a copy of the documentation please call 1-877-233-7011; or 1-855-627-2496 for residents of Quebec or New Brunswick.


Accessibility

At President's Choice Services Inc. (PCSI) we are committed to providing goods and services to all customers in a way that respects the dignity and independence of persons with disabilities and that is compliant with the standards set out under the Accessibility for Ontarians with Disability Act, 2005 (AODA).

What is AODA?

The purpose of the AODA is to make Ontario more accessible to persons with disabilities. The Customer Service Standard is the first standard created under the AODA and applies to private sector service providers as of January 1, 2012.

What is the Customer Service Standard?

The Customer Service Standard outlines actions required by businesses in Ontario to provide accessible goods and services to persons with disabilities. For more information please visit the Government of Ontario's website.

What has PCSI done to support the Customer Service Standard?

  • Implemented a Customer Service Accessibility Policy
  • Provided accessibility training/awareness to employees including board members
  • Enhanced our feedback and temporary disruptions processes.

What documentation is available in alternate formats?

The following documents are available in Grade 1 Braille, Grade 2 Braille, Large Print, e-text or audio formats.

  • The PCSI Customer Service Accessibility Policy
  • Our Customer Service Document outlining our practices and/or procedures on service animals and support persons; temporary disruptions; training and the feedback process.
  • Multi-Year Accessibility Plan Our Multi-Year Accessibility Plan outlines President’s Choice Services’ strategy to prevent and remove barriers to accessibility and describes the our progressive approach to meeting or exceeding applicable legal and regulatory requirements, including those set out in human rights and accessibility-related legislation. This Plan is a continually expanding and fluid document that will be updated at least every five years, as President’s Choice Services accessibility strategy evolves.

How can I provide you AODA feedback?

We welcome any feedback or comments as it helps to identify areas that we can improve upon.

Feel free to provide your feedback via the following channels.

Auto and Home insurance

  • Phone: 1-877-251-8652
  • Email: click here
  • Mail: President's Choice Services Inc., Attention: AODA feedback on Insurance
    P.O. Box 4403, Station A Dept 5114
    Toronto, ON M5W 5Y4

Pet insurance

  • Phone: 1-877-723-7387
  • Email: click here
  • Mail: President's Choice Services Inc., Attention: AODA feedback on Insurance
    P.O. Box 4403, Station A Dept 5114
    Toronto, ON M5W 5Y4

Travel insurance

  • Phone: 1-877-233-7011; or 1-855-627-2496 for residents of Quebec or New Brunswick
  • Email: click here
  • Mail: President's Choice Services Inc., Attention: AODA feedback on Insurance
    P.O. Box 4403, Station A Dept 5114
    Toronto, ON M5W 5Y4

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